Privacy Policy

1. Introduction

Welcome to Folwrs. This Privacy Policy explains how Folwrs ("we," "us," or "our") collects, uses, protects, and discloses your information when you visit our website, https://folwrs.com (the "Site"), and use our services.

Our business model is built on trust and transparency. We deliver our social media growth services first and only request payment after you confirm fulfillment. We do not require your social media passwords. By using our Site and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that is necessary to provide and improve our services, communicate with you, and ensure a secure experience.

A. Information You Provide to Us:

• Contact Information: We collect your phone number to communicate with you via WhatsApp for order confirmation and support. We may also collect your name and email address if you provide them for communication.
• Order Details: We collect the social media username or post URL for the specific account or content you want to promote. This is used solely to deliver the service you ordered.

B. Information We Do Not Collect:

• No Social Media Passwords: We will never ask for, see, or store your social media account passwords.
• No On-Site Payment Data: We do not collect or store credit card numbers or other payment information on our website. Payment is handled through a secure, third-party link sent to you after your order is complete.

C. Information Collected Automatically:

• Device and Usage Data: Like most websites, we automatically collect certain information when you visit our Site. This includes your IP address, browser type, device information, operating system, and pages you visited. This data helps us analyze site performance and prevent fraud.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• To Fulfill Your Order: We use your social media username or URL to deliver the followers, likes, or views you ordered.
• To Communicate With You: We use your phone number or email address to confirm your order, notify you of its completion, provide customer support, and send you a secure payment link.
• To Improve Our Services: We analyze anonymous, aggregated usage data to understand how users interact with our Site, identify areas for improvement, and enhance functionality.
• For Security and Fraud Prevention: We use technical data like IP addresses to protect our services from fraudulent activity and abuse.
• To Comply with Legal Obligations: We may use your information as required to comply with applicable laws and regulations.

4. WhatsApp & Communication Policy

Clear and secure communication is essential to our "pay after delivery" model. We primarily use WhatsApp for one-on-one order confirmation and support.

• User-Initiated Contact: You initiate the conversation with us. Our order process directs you to open a chat with our support number on WhatsApp. We do not contact you on WhatsApp without your prior action.
• Purpose of Communication: We use WhatsApp exclusively to confirm your order details, notify you of completion, and address any support questions you may have.
• No Unsolicited Marketing: We will not use your phone number for spam or unsolicited marketing promotions. All communication is directly related to your active order.
• Compliance: Our use of WhatsApp is designed to comply with WhatsApp's Business Policy and to provide a secure, professional channel for customer interaction.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate our Site and measure performance. Cookies are small data files stored on your device.

• Functional Cookies: These are necessary for the Site to function correctly, such as remembering your selections in the order form.
• Analytics Cookies: We use tools like Google Analytics to understand traffic patterns and user behavior. This information is aggregated and anonymized and helps us improve the user experience.
• Advertising Cookies: We may use tracking pixels from platforms like Meta (Facebook/Instagram) and Google to measure the effectiveness of our advertising campaigns. These tools help us understand if a user found us through one of our ads. We do not share your personal order information with these advertisers.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our Site.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We only share your information with trusted third-party service providers under limited circumstances necessary to operate our business.

• Service Providers: We may share your order details (username/URL) with our delivery partners who help us fulfill the service. These partners are under strict confidentiality agreements.
• Communication Tools: Your contact information is inherently used by communication platforms like WhatsApp or your email provider when we interact with you.
• Analytics Providers: We share anonymous data with analytics providers like Google Analytics.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

7. Data Security

We are committed to protecting your information. We implement reasonable technical and organizational security measures designed to safeguard your data from unauthorized access, disclosure, alteration, and destruction. These measures include secure servers and restricting internal access to information on a need-to-know basis.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, resolving disputes, and complying with our legal obligations. Typically, order information is retained for support and refill guarantee purposes and is securely deleted afterward.

9. Your Privacy Rights

You have rights regarding your personal information. Depending on your location, these may include the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Request Correction: Ask us to correct any inaccurate or incomplete information.
• Request Deletion: Ask us to delete your personal information, subject to certain legal exceptions.
• Opt-Out of Communications: You can ask us to stop sending you non-essential communications at any time.

To exercise any of these rights, please contact us at privacy@folwrs.com. We will respond to your request within 30 days.

10. Children’s Privacy

Our services are not directed to or intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically for any changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us.

• Email: privacy@folwrs.com
• Website: https://folwrs.com
• Location: Delaware, USA